Planet Hollywood Cancun STAR Class™
star class

Experience, Exclusivity, and Upgrades

UNMATCHED AND REDEFINED LUXURY

Star Class™ at Planet Hollywood Resorts offers a lavish and unforgettable experience, combining the glamour of Hollywood with exceptional amenities. From luxurious accommodations to personalized service, guests can indulge in a world of opulence and enjoy exclusive privileges fit for a star.

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STAR CLASS™ SERVICES

a person sitting on a couch

Butler Services

Butler Services

through your own Personal Agent

Our dedicated team of personal agents will ensure that every aspect of your stay is taken care of, allowing you to truly relax and enjoy your vacation.

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star class producer suite 2 bed 36

Preferred Room Location

Preferred Room Location

Enjoy the peace of mind that comes with knowing your room is perfectly situated to suit your preferences.

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PH Cabana

Private Designated Areas

Private Designated Areas

Relax and unwind like a star in your private beach area and pools reserved exclusively for Star Class™ guests.

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PH Dining

Finest Spirits, Elevated Cuisine

Finest Spirits, Elevated Cuisine

Enjoy exclusive access to a world of top-tier premium drinks at our designated bars.

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Groups

Green Room Lounge

Green Room Lounge

Enjoy exclusive access to a captivating and vibrant space that exudes glamour and style.

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star class pool bar 2

Tailor-Made Services

Tailor-Made Services

 A world of personalized attention and exceptional experiences.

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STAR CLASS™ INCLUSIONS

  • Preferential room locations with the best views.
  • Butler services through your own Personal Agent for exceptional continuous assistance.
  • Beach Agent services and assistance from sunrise to sunset.
  • Instant Messaging Services with your Personal Agent.
  • Priority reservations at specialty restaurants.
  • Personalized and seamless check-in and check-out at the lounge.
  • Curated selection of top tier spirits.
  • Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
  • Access to the private Green Lounge, a haven of elegance.
  • Distinctive wrist bracelet for recognition and privileges.
  • Exclusive private pool for Star Class™ guests.
  • Exclusive beach area with dedicated bars with bar-to-sun lounger waiter assistance.
  • Private and upscale breakfast experience at a designated exclusive restaurant venue.
  • Welcome bottle of sparkling wine on the house uncorked by your butler.
  • Complimentary in-suite bottle of wine and basket of fruits upon arrival.
  • In-suite selection of fine liquors.
  • Enhanced minibar restocked daily.
  • In-suite coffee machine with speciality coffee pods.
  • Upgraded set of bathroom amenities.
  • Complimentary beach bag and slippers for you to take home as a special gift.
  • Luxurious 100% pure fine cotton robes in your room.
  • In suite complimentary aromatherapy from The PH Spa.
  • Nightly turndown service for ultimate relaxation.
  • Exclusive 24/7 room service menu options.
  • Room Service priority delivery and timing delivery guarantee.
  • Thoughtfully chosen pillow selection from The PH Spa menu.
  • One hour of therapeutic hydrotherapy access during your stay, featuring Jacuzzis and revitalizing circuits.*
  • Access a variety of spa services at a preferential price of 20% off.
  • Butler-managed priority dining

*Availability dependent on the hotel

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AWARDS AND RECOGNITIONS

Our personal agents are in constant training under the best international service standards to provide friends and families who visit our properties an exceptional blockbuster experience.

We are dedicated to undertaking every effort to accommodate your request for a Star Class™ upgrade. Please note, that not all of our resorts and destinations are the same and certain restrictions may apply.